Warranty
Every product we sell is covered by its manufacturer's guarantee. Clear information about coverage, what is not covered, and how to make a claim is below.
01Warranty coverage
- —Every product sold by ELECTORIDE is covered by the manufacturer's guarantee for that product.
- —The manufacturer guarantee covers defects in materials and workmanship when the product is used according to its intended purpose and instructions.
- —Guarantee terms and duration are those provided by the manufacturer for your specific product, and may vary by product and brand.
- —Your statutory consumer rights are not affected.
- —Warranty claims may require proof of purchase.
02What is not covered
- —Normal wear and tear
- —Damage caused by misuse or improper use
- —Accidental damage
- —Unauthorized modifications or repairs
- —Damage caused by improper maintenance
- —Damage caused by circumstances outside normal product use
03How to make a warranty claim
- 01Contact ELECTORIDE support at support@electoride.com or +44 7848 484313.
- 02Provide your order details and proof of purchase.
- 03Describe the issue clearly.
- 04Provide photos or videos when requested.
- 05Our support team will review the claim, liaise with the manufacturer where needed, and provide the next steps.
04Important
- Warranty eligibility depends on the product, the issue and the manufacturer's guarantee terms for that product.
Need help?
Have a warranty question? Contact our support team at support@electoride.com or +44 7848 484313.