Shipping
& Returns
Free tracked delivery on every order, and 30 days to return unused items. Simple and clear information about delivery and returns is below.
01Shipping
- —Delivery is free and tracked on all orders, to the UK, Europe, USA and worldwide.
- —Orders are processed after payment is confirmed.
- —Tracking information will be provided when your order is dispatched.
- —Some products may have different delivery timelines due to size, availability or shipping requirements – any product-specific delivery information is shown on the product page and at checkout.
- —Customers are responsible for providing a complete and accurate shipping address.
02Delivery
- —Delivery options and costs for your address are shown at checkout before you pay – delivery is free on all orders.
- —Delays may occur due to carrier issues, weather, customs or circumstances outside our control.
- —Large electric mobility products may require special delivery arrangements.
- —Most e-bikes and e-scooters arrive 85–95% assembled, with tools and instructions included.
03Returns
- —You have 30 days to return unused items.
- —Items must be unused and in their original condition and packaging.
- —Contact ELECTORIDE before sending a product back – we will confirm the return address and any costs that apply to your order.
- —Return eligibility may vary by product – see our Refund Policy for full details.
04Damaged or incorrect items
- —Contact us as soon as possible if your order arrives damaged or incorrect.
- —Provide your order details and clear photos where applicable.
- —Our support team will review the issue and provide the appropriate next steps.
Need help?
For questions about shipping, delivery or returns, contact our support team at support@electoride.com or +44 7848 484313.
Shipping and return conditions may vary depending on the product, destination and applicable policy.